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Samsung Galaxy Note 7 Recall

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Samsung Electronics Australia announces
replacement stock of Galaxy Note7

Sydney, Australia – September 9, 2016 – Samsung Electronics Australia can confirm replacement stock of the Galaxy Note7 smartphone will be available to customers in Australia from September 21.

“We would like to thank our loyal customers for their patience, and apologise for the inconvenience. We have been working hard to get the amazing Galaxy Note7 back in the hands of our customers to continue to enjoy,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia.

“Our number one priority is the safety of our customers, which is why we’ve worked hard to provide new replacement Note7 devices as quickly as possible. We appreciate our customers’ continued support as we start to deliver this new stock to operators and retailers around the country from September 21,” said Mr. Fink.

Samsung Electronics Australia will resume sales of the new Note7 stock to new customers in early October.

View the statement from 6 September here.

The most efficient way to get a remedy for your Galaxy Note7 is to go back to your place of purchase. If you purchased your Galaxy Note7 from an operator, further information can be found on their websites:

If you are unsuccessful in obtaining a remedy from your place of purchase, please contact Samsung for assistance. The delivery of a replacement Galaxy Note7 to customers is expected within three to four weeks from September 5, 2016. The best place to secure your replacement Galaxy Note7 will be from your original place of purchase.

 

Replacement Process for Note7 Customers

 

Customers who were affected by the Note7 issues, were and remain entitled to choose a new Galaxy Note7 (with a courtesy device provided until the arrival of replacement Galaxy Note7 stock) or a refund. Customers can approach either Samsung or their retailer/operator, depending upon their place of purchase.

Customers who have elected a replacement Note7 will be contacted by their original place of purchase [(be it Samsung or otherwise)] from September 21 to coordinate the collection or delivery of their new device.

Until a replacement device is provided, Samsung Australia reminds all customers who still have an affected Galaxy Note7 smartphone to back up their data, complete a factory reset to delete personal data, power down their device and return it to its place of purchase to seek remedy of their choice.

For more information, Galaxy Note7 smartphone owners can visit the place of purchase of their device or call Samsung Customer Service on 1300 362 603.

 

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What are the defects?

Overheating of the battery cell may occur when the anode and cathode come into contact, due to a manufacturing process error.

What are the hazards?

The battery in the product may overheat, posing a potential fire/burn hazard.

What should consumers do?

Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone to power down their device, return it to its place of purchase and use an alternative device until a remedy can be provided.
Customers who have purchased a Galaxy Note7 from Samsung are entitled to choose a new Galaxy Note7 (and a courtesy device until replacement Galaxy Note7 stock arrives) or a full refund. The delivery of a replacement Galaxy Note7 to customers is expected within three to four weeks.
Alternatively, customers who have not purchased a Galaxy Note7 from Samsung can approach their place of purchase to discuss their remedy options.
Galaxy Note7 smartphone owners can visit the place of purchase of their device or call Samsung Customer Service on 1300 362 603.
Supplier
Samsung Electronics Australia Pty Ltd
Traders who sold this product

Samsung retail stores, Samsung Online, Telstra, Vodafone, Optus, JB HiFi, Harvey Norman, The Good Guys and other electrical/electronic retailers.

Where the product was sold
Nationally
Online
Dates available for sale
  • 19 August 20161 September 2016

Responsible regulator

Australian Competition and Consumer Commission (link is external) is the responsible regulator for this recall.

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